How do I make a payment for home healthcare services?
You can securely pay online through UPI, credit/debit cards, net banking, or digital wallets once you select a doctor, nurse, wardboy, caretaker, or medical equipment as per availability.Is my payment secure on DoctorAtHome24.com?
Yes, we use encrypted payment gateways that ensure complete security for your transactions. Your financial data remains private and protected.Can I get a refund if I cancel my booking?
Refunds depend on the cancellation policy for the selected service. Please check the refund eligibility in our terms before making a payment.Do you offer installment or partial payment options?
Currently, full payment is required at the time of booking. However, for long-term services, you may contact our support team for available payment plans.Will I receive a payment receipt or invoice?
Yes, an invoice is automatically generated and sent to your registered email after a successful payment.
How can I book a doctor or nurse for a home visit?
You can book a home visit by selecting the required service on our website, checking availability, and making an online payment.Which areas do you provide home visit services in?
We currently serve Thane, Mumbai, Navi Mumbai for home healthcare visits.Can I request a same-day home visit?
Yes, same-day appointments are available based on the doctor’s or nurse’s availability. Early booking is recommended.What medical services can be provided during a home visit?
Our professionals assist with general checkups, post-surgical care, elderly care, injections, wound dressing, IV drips, and more.How long does a typical home visit take?
The duration varies based on the service but typically ranges between 30 minutes to 2 hours per session.
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What types of medical equipment can I rent or buy?
We provide wheelchairs, oxygen cylinders, hospital beds, nebulizers, suction machines, walkers, and more for rent or purchase. -
How do I book medical equipment online?
Select the required equipment, check availability, make an online payment, and schedule delivery at your location. -
Is home delivery available for medical equipment?
Yes, we offer home delivery across Thane, Mumbai, Navi Mumbai. Charges may apply based on location. -
Can I return rented equipment before the rental period ends?
Yes, but early returns are subject to our rental policy. A refund may be processed based on the remaining rental duration. -
Do you provide installation or demonstration for medical equipment?
Yes, our team offers installation support and a usage guide for major medical equipment to ensure proper handling.
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How do I check the availability of doctors, nurses, or wardboys?
Simply visit our website, select the required service, and check real-time availability before making a booking. -
Can I reschedule or modify my booking after confirmation?
Yes, you can modify your booking by contacting customer support. Changes depend on availability and may be subject to rescheduling charges. -
Do I need a doctor’s prescription to book a home healthcare service?
No, but if specialized care (e.g., physiotherapy, injections, IV therapy) is needed, a doctor’s recommendation may be required. -
How far in advance should I book a service?
For best availability, we recommend booking at least 24-48 hours in advance. Urgent same-day bookings may be possible based on availability. -
Is there a minimum duration for hiring a caretaker or nurse?
Yes, caretaker or nursing services typically have a minimum booking duration of 8-12 hours, with longer-term care options available.